Refund policy
REFUND POLICY
Effective Date: May 21st, 2026
Last Updated: May 21, 2026
Our Commitment
At Nite Bitzzz, we stand behind the quality of our products. If your order arrives damaged, defective, or incorrect, we’ll make it right with either a replacement or refund. Sleep better knowing your satisfaction matters to us.
What Qualifies for a Refund
We offer refunds or replacements for the following situations only:
✓ Damaged During Shipping
- Broken or cracked gummy container
- Seal opened or damaged upon arrival
- Product melted due to shipping issues
- Packaging arrived crushed or leaking
- Water damage during transit
✓ Manufacturing Defects
- Incorrect gummy count
- Defective packaging or seal
- Gummies stuck together excessively
- Product contamination or visible defects
- Incorrect flavor shipped inside container
✓ Missing Items
- Missing products from your order
- Missing promotional items advertised with purchase
✓ Wrong Product Sent
- Wrong flavor sent
- Wrong quantity or bundle shipped
- Incorrect item due to our error
What Does NOT Qualify for a Refund
We do not offer refunds or returns for:
✗ Change of mind after opening product
✗ Personal taste preference
✗ Ordered wrong product or flavor
✗ Product not fitting personal expectations
✗ Opened or partially consumed gummies
✗ Normal texture/color variation in natural supplements
✗ Damage caused after delivery
✗ Failure to follow storage instructions
Because this is a consumable wellness product, opened products cannot be restocked or resold for safety reasons.
Timeframe for Claims
All damage, defect, or shipping issues must be reported within 7 days of delivery.
Claims submitted after 7 days may not qualify for replacement or refund.
How to Request a Refund or Replacement
Step 1: Document the Issue
Please take clear photos of:
- The product
- Shipping packaging
- Any visible damage or defects
- Shipping label if applicable
Step 2: Contact Us
Email us at:
Include:
- Order number
- Description of issue
- Photos
- Whether you'd prefer a replacement or refund
Step 3: Claim Review
Our support team reviews all claims within 24 business hours.
You’ll receive:
- Claim approval or denial
- Replacement confirmation
- Refund confirmation
- Return instructions if needed
Replacement Policy
If approved for replacement:
- Replacement orders ship same-day or next business day
- No additional shipping cost
- Most damaged products do NOT need to be returned
Refund Policy
If approved for refund:
- Refunds are issued to the original payment method
- Processing time: 3–5 business days
- Bank processing may take an additional 5–10 business days
Refund includes:
- Product cost
- Standard shipping cost (if paid)
Refund does NOT include:
- Express or upgraded shipping options
Return Shipping
For approved damaged or defective products:
- We provide prepaid return labels if a return is required
- Most claims do not require returns
Returns may be requested if:
- Wrong item was shipped
- Refund requested instead of replacement
- Additional inspection is necessary
Lost or Stolen Packages
If tracking says “Delivered” but you didn’t receive your order:
Please:
- Check with neighbors or household members
- Verify shipping address
- Contact the shipping carrier
- Wait 24 hours for delayed carrier scanning
Still missing? Contact us at:
We handle lost package claims case-by-case.
International Orders
International customers are eligible for replacement/refund claims for damaged or defective products.
Please note:
- Customs fees and import duties are non-refundable
- Delivery delays caused by customs are outside our control
Final Sale Items
The following are non-refundable:
- Gift cards
- Promotional/free products
- Clearance items marked final sale
- Opened products without verified defect/damage
Contact Us
Questions about your order or this policy?
Email: Contact@nitebitzzz.com
Support Hours:
- Monday–Friday: Within 24 hours
- Weekends/Holidays: Within 48 hours
Policy Updates
Nite Bitzzz reserves the right to update this refund policy at any time. Changes will appear on this page with an updated revision date.
Legal Notice
This policy does not affect any rights you may have under applicable consumer protection laws.
Nite Bitzzz
Sleep Better. Recover Better.